A couple pre-purchase questions about payment integration

  • Profile Image
    Richard 
    Asked on October 31, 2020 at 09:27 AM

    I am looking for the best form builder with payment options and I'd like to ask a couple of simple questions which is quite important for what I’m after. I couldn't find these answers in your knowedgebase.

    Is it possible to add the option to pay via Paypal or Stripe into the one form so a customer can choose?

    Are payments processed locally or do customers get taken off-site to pay?

    Finally, this is the most important question for me. If I build a form with a payment button at the bottom and I want the form data to be sent to my inbox. Is it possible for the form data to only be submitted to my inbox after the payment has been successfully processed? or is the form data submitted as soon as a customer clicks the button to pay?

    This simple feature is rather important to my needs as it will avoid product being sent out to customers who abandon before payment is made.

    I would appriciate a response asap as I am activly researching form builders.

    Thank you for your time.

  • Profile Image
    Patrick_R
    Answered on October 31, 2020 at 11:13 AM

    Hello Richard! Please find answers to your queries below:

    - Is it possible to add the option to pay via Paypal or Stripe into the one form so a customer can choose?

    No, that is not possible, only one payment widget can be added to a single form. You can either use Stripe or PayPal on a single form.

    - Are payments processed locally or do customers get taken off-site to pay?

    There are some payment gateways which require users to visit payment processor's website and there are some like "Stripe" and "PayPal Business (Credit Card option)" integrations which doesn't have any such requirement.

    So, this will depend on the payment processor that you use.

    - Finally, this is the most important question for me. If I build a form with a payment button at the bottom and I want the form data to be sent to my inbox. Is it possible for the form data to only be submitted to my inbox after the payment has been successfully processed? or is the form data submitted as soon as a customer clicks the button to pay?

    The form with the payment widget (set as required) will only be submitted if the payment gets successfully processed. If the payment isn't successful, user will be shown the error to fix the issue first only then his submission would be registered.

    I hope this information helps. If you need any further information in this regard, feel free to let us know.

    Thank you!