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  • Michael Benson
    Asked on October 31, 2020 at 12:24 PM

    Hi, I have a multi-page survey but am running into a problem when testing. I keep getting the following error message:

    1604161490 5f9d8fd2c07ed  Screenshot 10

  • John Support Team Lead
    Replied on October 31, 2020 at 3:01 PM

    If it's for this form: CHRS HCM Diagnostic, I can see you have enabled the UNIQUE SUBMISSION to check cookies and IP address.

    This means you can only submit the form once per IP ADDRESS. So if you already submitted it using the same IP Address, it won't let you make another submission and that's when that error appears.

    1604170722 5f9db3e20aec8  Screenshot 10

    If you would allow multiple submissions to the form using the same IP Address, I suggest setting this option to 'NO CHECK'.

    GUIDE: https://www.jotform.com/help/64-how-to-set-unique-submissions-on-a-form