I have requested reset of password in order to save document but have not received a reset email

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    Nancy Hourston 
    Asked on October 31, 2020 at 01:09 PM
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    Nancy Hourston 
    Answered on October 31, 2020 at 01:11 PM

    Hi I have requested a reset of pw so that I may save and exit but have had no reset email in inbox or spam.


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    JohnRex
    Answered on October 31, 2020 at 04:26 PM

    Hello Nancy - I can't seem to find an account associated with the email address you entered when you post this ticket. So if it's the one you're using to request for the reset link, it won't work. You can only use the email associated with the Jotform account you're referring to when asking for password reset.

    Could you please share with us the username of the account so we can check?