Cancel the subscription but was still charged.

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    Asked on October 31, 2020 at 02:28 PM

    I cancelled my subscription a few days back. However, my card has still been charged.

    I haven't been using jotform for months.

    How did this happen?

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    Answered on October 31, 2020 at 05:30 PM

    Thank you for reaching support,

    I have now cancelled the subscription and issued a refund of $29. It will be reflected on your account within 5-7 business days.

    Let us know if you need further assistance.