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ben.mertonAsked on October 31, 2020 at 2:28 PM
I cancelled my subscription a few days back. However, my card has still been charged.
I haven't been using jotform for months.
How did this happen?
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Kenneth JotForm SupportReplied on October 31, 2020 at 5:30 PM
Thank you for reaching support,
I have now cancelled the subscription and issued a refund of $29. It will be reflected on your account within 5-7 business days.
Let us know if you need further assistance.
Best.