Cancel the subscription but was still charged.

  • Profile Image
    ben.merton
    Asked on October 31, 2020 at 02:28 PM

    I cancelled my subscription a few days back. However, my card has still been charged.

    I haven't been using jotform for months.

    How did this happen?

  • Profile Image
    Kenneth_C
    Answered on October 31, 2020 at 05:30 PM

    Thank you for reaching support,

    I have now cancelled the subscription and issued a refund of $29. It will be reflected on your account within 5-7 business days.

    Let us know if you need further assistance.

    Best.