Unauthorized Access

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    Asked on October 31, 2020 at 06:53 PM

    I emailed the form to my client through Jotform. She can't open it. I attached a screenshot of what is showing up for her. She doesn't need to have a Jotform account does she? If so, I can't use it. Please advise.

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    Answered on October 31, 2020 at 08:03 PM

    Hi there!

    Your form is set to private, so only assignees will be able to access it, and they will need to create a JotForm account to fill out the form. You may follow this guide to assign the form to someone.- adding-assignees-to-your-form

    If you don't want your clients to create a JotForm account, you can protect the form with a password. 

    Complete Guide.- how-to-password-protect-a-form

    Let us know if you need further help.