What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I seem to get endless Please Wait button on submitting form

    Asked by truestories on September 12, 2013 at 02:44 AM

    Hello, first off... I'm REALLY IMPRESSED with JotForm.  

    I've been tinkering around on my first form for a while and have finally embedded it.   I decided to test it.   When i submitted a test submission with just textual answers, it worked as expected.   However, when I submitted a trial entry with images uploaded using the file uploader, the form seems to hang interminably after I hit the submit button.  I get Please Wait but there appears to be no progress.  Ever.

    I tried different file types, cleared the browser cache (Safari), used very small files but still the same problem.   Is something set up wrong?

    Thanks much!  I'm really looking forward to getting this going!

     

    Page URL:
    http://www.inlawsandoutlawsfilm.com/campaign/register.php

    please wait JotForm problem cache
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 12, 2013 at 03:53 AM

    Hi,

    My first attempt seems to work just fine.

    If you have issues with single file upload, I would suggest to switch multiple file upload tool. It's pretty easy, just click "Allow Multiple" on the single file upload properties.

    This might help and prevent any issues you've identified.

    Hope this helps. Regards!

  • Profile Image

    Answered by truestories on September 12, 2013 at 05:34 PM

    Thanks for the response!  The single file upload feature still causes my forms to hang on submission -- as well as others who have tested on another machine & browser.

    I took your suggestion and turned on Allow Multiple files.  Works like a charm!

    I recommend it to everyone -- a better option anyway.

    Cheers.

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 12, 2013 at 05:57 PM

    @truestories

    Glad to hear that from you.

    Thanks for using Jotform. Cheers!