What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving notifications.Asked by TheWhiteHorse on September 12, 2013 at 03:01 AM
Not receiving notifcations on the two forms above, and only sometimes customers are receiving auto-responses.
The email address the notifcations need to be sent too on both forms are email@example.com
Sorry for the inconvenience that may have caused. I've check your email address and its not on our bounce list. Your mail log shows this also:
/var/log/jotform/amazonSES.log:[12/Sep/2013:08:00:44 +0000] 32451870653859 AmazonSES Sent email to firstname.lastname@example.org - MessageID:00000141112fc15a-aa283376-d1a9-420f-8d5f-e5e2c4aa5e18-000000 - RequestId:6bd096e3-1b81-11e3-be3e-ab141740654c
Have you tried already checking you email spam/bulk folder? If not, can you please give a try?