Not receiving notifications.

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    Asked on September 12, 2013 at 03:01 AM


    Not receiving notifcations on the two forms above, and only sometimes customers are receiving auto-responses.
    The email address the notifcations need to be sent too on both forms are

    Kind Regards,


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    Answered on September 12, 2013 at 04:37 AM


    Sorry for the inconvenience that may have caused. I've check your email address and its not on our bounce list. Your mail log shows this also:

    Current Server: 

    /var/log/jotform/amazonSES.log:[12/Sep/2013:08:00:44 +0000] 32451870653859 AmazonSES Sent email to -  MessageID:00000141112fc15a-aa283376-d1a9-420f-8d5f-e5e2c4aa5e18-000000 - RequestId:6bd096e3-1b81-11e3-be3e-ab141740654c

    Have you tried already checking you email spam/bulk folder? If not, can you please give a try?

    Thank you!