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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I remove the gray background from the warning message?

    Asked by naturaldaterra on September 12, 2013 at 07:49 AM

    Hi!

     

    Please, can you help?

     

    When somebody try to send a form with a CPF (an ID used in Brazil) that already have been registered, the message appear strange.

     

    I'm sending a print.

     

    Thank's!

     

     

     

    Hugs,

     

    Thiago.

    Page URL:
    http://www.gruponaturaldaterra.com.br/index.php/ofertas-em-casa

    Screenshot
    Submissions print message
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 12, 2013 at 09:31 AM

    Hello naturaldaterra,

    You see this message becuase you have changed your form's warning to display this message. 

    Here are the steps to change the warning text:

    1. Load your form in form editor.

    2. Click "Setup & Embed" and then "Preferences"

    3. Click on "Advanced Settings" tab.

    4. Click on "Edit Form Warnings"

    5. In the "Edit Form Warnings" window, scroll down and click the custom warning text to change it.

    6. You should click on "Ok" to save the warning text.

    Hope this helps.

     

    Thank you!

  • Profile Image

    Answered by marketingnt on September 12, 2013 at 09:56 AM

    Ok. That's right! I want the message to appear.

    But, I don't want the gray square that appears before the message.

    Can you solve that?

     

     

    Thanks!

  • Profile Image

    Answered by EliezerN on September 12, 2013 at 11:14 AM

    @marketingnt

    Currently, we don't have style editor on our error pages, however I think there must be a hack-around method to accomplish what you need. I would appreciate if you give some time to work on this and see if I'm able to find a solution.

    I will work on this and if I find some workaround I will notify.

    Thanks

  • Profile Image

    Answered by marketingnt on September 12, 2013 at 12:57 PM

    Don't worry! I'll wait.

    I'm so grateful with your attention.

    Sincerely,

    Thiago Torrano.