I login and it tells me I don't have any forms yet

  • sarahmarieneufeld
    Asked on November 2, 2020 at 9:43 AM

    I have a form and over 100 submissions but I can't find them now. What happened?😳 This is very disconcerting as I need to get onto them quickly!

  • Amjad_A
    Replied on November 2, 2020 at 10:38 AM

    Hi,

    I have gone ahead and checked your account, but i was unable to find a form in your account, Can you please provide us a form ID or URL from your account, so that, we will able to assist you further.

    Looking forward to your response.

  • sarahmarieneufeld
    Replied on November 2, 2020 at 11:28 AM
    Thank you! I found out for some reason I had logged in with a different
    account. Not sure how this happened but I found out how to log out then log
    in with my account.
    Thanks!
    For some reason I can't view the forms very well on my phone anymore. Do
    you have a better layout for phone?
    ...
  • Welvin Support Team Lead
    Replied on November 2, 2020 at 1:00 PM

    That's great to know.

    Would you mind sharing the form with us so we can check it through our devices? Our forms are already mobile responsive by default. If there are layout issues, that can be fixed by custom CSS codes to be added in the form.

    Thanks

  • Welvin Support Team Lead
    Replied on November 2, 2020 at 1:01 PM

    I'm sorry, but I decided to split your issue with the mobile layout. Please access the new ticket below and respond there instead.

    https://www.jotform.com/answers/2674102