- andynowlenAsked on September 12, 2013 at 01:54 PM
Hi, Something has failed in my two form set. The first is supposed to create the second. Thus allowing an applicant to edit their application form in multiple sessions.
I previously tested this successfully, but something has changed or I have inadvertantly done something to the process and it is no longer possible to edit the application form in multiple sessions.
Form 1 - http://form.jotformpro.com/form/22537017957964 "Create Your RMD Candidate Application"
Form 2 - http://form.jotformpro.com/form/22477250155956 "RMD Pastoral Candidate Application"
I need for an applicant to be able to edit the "RMD Pastoral Candidate Application" in multiple sessions. What do I need to do?
- JotForm SupportMike_TAnswered on September 12, 2013 at 02:32 PM
Thank you for contacting us.
Your setup looks good, but there is a little configuration issue on the second form. You will need to disable the Autofill option, so this will not override your save and continue later method.
The Autofill is a bit different saving option.
Please let us know if you need any further assistance on this.
- andynowlenAnswered on September 12, 2013 at 02:36 PM
Thanks, Another agent told me I need to 'enable' that for my form to work. Now what should I do? Originally, I did not have it enabled.
- JotForm SupportMike_TAnswered on September 12, 2013 at 03:24 PM
We are sorry for possible misunderstandings.
We have two data saving methods.
The old one:
This method is based on two forms and generated session links that are accessible from any computer. You have implemented it on your "Create Your RMD Candidate Application" and "RMD Pastoral Candidate Application" forms.
The new one:
That Autofill method is saving the data on a browser local storage, so user do not need any links to access the data. Also, you do not need multiple forms to use that feature. User can close the browser window with form, then re-open it and the form data will be still there. The downside of this method is the accessibility, user will not be able to access the data from another computer (browser).
Unfortunately, mentioned saving methods are not compatible, so you will need to decide your preferred method.
I hope it makes some sense to you. Please let us know if something is not clear.
- andynowlenAnswered on September 12, 2013 at 04:31 PM
Thanks to each of you for your help.
Since my forms were designed as a set, using the "How to Save Forms to Continue Later" protocol, I prefer to stay with that set up. I have disabled the other feature.
Therefore, the problem remains - "The How to Save Forms to Continue Later" protocol is not working. I need to know what steps I should take in order to make it work. My forms are listed in my initial post.
Part of my problem might be in the Email Alert titled "Follow Your Application" - the user should receive an email and then click the link to begin the application, then should be able to click that link again to continue his work on the application in later session.
I am not sure this is the problem, but I do know it is not working for me at this time.
- JotForm SupportMike_TAnswered on September 12, 2013 at 04:56 PM
The old method is also not compatible with the form Captcha. We have removed the Captcha field from the second form, so now your "How to Save Forms to Continue Later" method is working as supposed.
Please re-check it now. Thank you for cooperation.