Email notification does not display few answers.

  • Profile Image
    formstuanis
    Asked on September 12, 2013 at 02:56 PM

    Hello friends, I deleted these 2 quick tools: Full Name and Phone and replaced them for 2 text box form tools: Name and Telephone. The form looks great but when I receive an email notification no answer is displayed under Name and Telephone.

     

    Thanks for your support.

  • Profile Image
    ashwin_d
    Answered on September 12, 2013 at 04:00 PM

    Hello formstuanis,

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    Example

    Name and phone number is not displaying any value in your submission emails because that field doesn't exist in your form but as you have edited your form's notification alert, it still has the old field ids and also the new fields added in your form is also not in your notification alert.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!