- Renuka_vmatechsAsked on September 13, 2013 at 01:00 AM
Hello, I've been a JotForm user for the past 8+ months its been very good using it, but lately I've observed one problem, I had to create a single page template for one of our clients and the forms I'm using there won't refresh once I click the "Submit" button, i.e. it just shows the "Thank you" page and thats it, it won't show the original form until I refresh the page! Is there any way the form can show the thank you message and in a couple of seconds show the original form?
Its an inconvenience since its a single page template, people aren't supposed to refresh the page at all, so the form won't load.
Thanks for the help!
P.S. I haven't added a link as the site's not online yet, also its not this particular form thats doesn't show the original after Thank you message, its all the forms, unless I refresh the page, tha thank you page won't vanish, main form won't show up.
- JotForm SupportEltonCrisAnswered on September 13, 2013 at 02:53 AM
This is possible. You can use the codes provided below, save it as html file, upload it to your site and set it as your custom thank you URL.
Here's the code: http://pastiebin.com/5232b548f30a9
Feel free to edit the messages in this code.
Hope this helps. Regards!
- Renuka_vmatechsAnswered on September 13, 2013 at 03:15 AM
Hello Elton, Thanks for replying! Thanks for the codes I'll try it out and let you know. By the way, is it possible without opening a separate page to refresh the form (just the form) in the current page? I mean, the Thank You image shows and in a few seconds the form goes to its original state?
- JotForm SupportEltonCrisAnswered on September 13, 2013 at 03:38 AM
We do not have such feature, however like on my previous workaround, you can do it with pop-up thank you message. Here's a demo: https://shots.jotform.com/elton/sample_modal_thankyou_page/modal_thank_you_page.html
Let us know if you require further assistance. Regards!
- Renuka_vmatechsAnswered on September 13, 2013 at 11:45 PM
Ah! I see. Thanks Elton, I've used the redirect and it works fine! The pop-up workaround seems better, for that do I have to get the source code from the Jotform or can I integrate the pop up js with an embedded Jotform code?
Thanks for the help!
- JotForm SupportWelvinAnswered on September 14, 2013 at 08:39 AM
Please let us know your form URL so we can check and help you do the same workaround provided by my colleague EltonCris.
- Renuka_vmatechsAnswered on September 15, 2013 at 11:53 PM
Actually there are 3 forms, but the clients haven't finalised the approach they'd prefer, if its alright could you help with this form now? So later on I can implement it to the other forms. Now I've added the form re-direct method by EltonChris for this form.
Also, is the code implemented at the back end of the form or can I too do it?
Thanks a lot!
- JotForm SupportEltonCrisAnswered on September 16, 2013 at 05:17 AM
Hi Ren,No, the code will be implemented in your form source code if you are referring to the "pop-up" thank you message. Jotform allows you to grab your form source code and modify it on your own. Here's a guide: How to get your Form Source Code
I have implemented this to your form to create a pop-up thank you message but unfortunately it is not going to work with captcha so I would suggest removing the captcha in your form since captcha validations is processed on the server side, it is not going to work with my custom script.
Note that captcha validation isn't added on the thank you pop-up so even if you don't fill anything on the captcha text box and hit submit button, it shows the pop-up thank you message.
You can get the complete source code here: https://shots.jotform.com/elton/user_form.zip
Let us know if you need anything else. Regards!
Hello Elton, Thanks for the files! It works great! The clients are ok with no captcha so this'll do for me. Thanks for the all the help EltonCris and Welvin!
- JotForm SupportguilledutraAnswered on September 18, 2013 at 09:53 AM
In behalf of my co-workers, thanks for keeping us updated!
please let us know if you need further assistance
- carolinasuccessteamAnswered on April 03, 2016 at 03:58 PM
Is there anyone that can help me? I also want the pop up instead of the redirect. Becasue I have to use the HTML Embed code, and I keep getting the captcha page before the thank you page. I have thrive themes and need to add the code in. Nothing else will work. BTW can you please integrate with Thrive themes...YOUR FORM MAKER IS THE BEST I HAVE FOUND!!!! AND THERE ARE SO MANY PEOPLE WHO ALSO NEED A GREAT FORM MAKER. i just found this today and you have solved all of my problems...you have no idea how many other people are having the same isses, all we want to do is offer ebooks and collect names from our contact forms, but this thrive contact builder, you need a form builder like yours! I am so glad I found this!!
my website where the issue is on dev.carolinasuccessteam.com do not add the www.....
- JotForm SupportEltonCrisAnswered on April 03, 2016 at 05:02 PM
We will answer your question on a separate thread here https://www.jotform.com/answers/809359.