Slow loading of form

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    FilipV
    Asked on September 13, 2013 at 04:37 AM

    Hi, we're close to launch our FB-page, and we're starting now to evaluate your service - if it works fine we'd use the paid option surely.
    Setting up the form was nice and easy, but there's one major setback in the system so far:
    it takes often veeery long before the page is loaded on facebook: https://www.facebook.com/adorelia/app_190322544333196

    It can take up to 10 seconds before the page is loaded,and in the worst case up to another 30 seconds more for the anti-spam captcha to be loaded.  When somebody doesn't see the page opening within 3 seconds mostly, he's gone.

    Are you aware of this problem, or is it something was occurs only in the free version (i doubt so)? Any advice?

    Thanks a lot for your help!

    Best regards,
    Filip

  • Profile Image
    jedcadorna
    Answered on September 13, 2013 at 07:41 AM

    There are really a lot of factors that we consider on loading issues, commonly we looked at the internet speed others are the site performance ,types of browser, images attached to site ,location of the server etc.. What I can probably do first is to clear your form cache, you can try to use a different form just to isolate the issue and compare if it something to do with the form or not. I have tested your facebook form on my end for chrome it loads 5 secs and for firefox probably 10 sec. We haven't heard any updates that our server is experiencing some network latency issue.