What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adding second email/notification is not working - it still sends to 'default email' only

    Asked by emmagoddard on September 13, 2013 at 05:37 AM

    Hello, 

    I am trying to add a second client email in Notification 2, I have entered the new email into Recipient Email field.  

    However, it still sends the Test Email AND the email from the form on the website to my 'default email' used in Notification 1

    I have posted this question before and was told to try submitting the form from the website as a user normally would, not just the Test Email, but this does not work. 

    Please help!

    See below screenshots: 

    Screenshot
    email recipient recipient email does not work
  • Profile Image

    Answered by gori-mathew on September 13, 2013 at 05:57 AM

    Hi,

    Please try following the guide I provided in the other thread you created earlier and do let us know the feedback so that we can be able to know how to assist you further.

    http://www.jotform.com/answers/267682-Adding-second-email-notification-is-not-working-it-still-sends-to-default-email-only#1

    Please reply to the other thread for consistancy on the progress on resolving the issue.

    Thanks!