What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form shows a new and unread submission, however I've not receveived anything in my email and i've readf all the submissions

    Asked by DavidVerissimo on September 13, 2013 at 08:19 AM

    I see there is a new submition but when i try to see it, it isn't there...help?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by guilledutra on September 13, 2013 at 10:09 AM


    Could you check if you received a submission email notification corresponding to the Friday 30 August 2013? we experienced some issues with the submission page  caused by a bug fixed the same day, but it is possible that some submission  have been missing that day.

    Please, could you confirm us if the missing belongs to that day


  • Profile Image

    Answered by DavidVerissimo on September 13, 2013 at 10:17 AM

    Well, i don't receive submission email notifications for this particular form...

  • Profile Image

    Answered by EliezerN on September 13, 2013 at 12:48 PM


    After checking your account i've been able to reproduce the issue. However, to resolve it just follow these steps: 

    1. While in MY FORMS page, select the form you are having troubles with.

    2. Click on More button in the top.

    3. Then, select Mark All as Read and that's it.


    If you need further assistance, don't hesitate to contact us.

    Thanks for using Jotform.

  • Profile Image

    Answered by DavidVerissimo on September 13, 2013 at 04:36 PM

    Yeah but, that way i loose the info on that form... :(

  • Profile Image

    Answered by 3genter on September 13, 2013 at 04:47 PM

    I am having issue of submissions not being forwarded to my email see post here:




  • Profile Image

    Answered by Cesar on September 13, 2013 at 06:10 PM

    Helleo 3genter, kindly create a new thread for your issues, this way we can help you more efficiently without any confusions. Thank you.