What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by simracing22 on September 13, 2013 at 09:27 AM

    I got an email about being over quota. I just renewed yesterday. My account is simracing22

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    JotForm Support

    Answered by Welvin on September 13, 2013 at 12:15 PM


    Good day! I have this corrected to our end. You have not define your Jotform Username during the upgrade process. This causes failure to our system to automatically upgrade your account.

    Please kindly check again.