What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having an error when I am trying to downgrade my account.

    Asked by p32taylor on September 13, 2013 at 10:36 AM

    Hi,

     

    I'm trying to downgrade my plan to the free version, but I'm receving an error message.

     

    Thanks,

    Paul

    message thanks
  • Profile Image

    Answered by khrisell on September 13, 2013 at 12:14 PM

    Hello,

    I can see that it is still in premium subscription. I can cancel and downgrade your account on your behalf. Would you like me to proceed and cancel your paid account? I will wait for your confirmation so that I can proceed to the downgrading of your account. Thank you.

  • Profile Image

    Answered by p32taylor on October 23, 2013 at 08:57 AM
    Hi, yes, please downgrade my account.
    Paul
  • Profile Image

    Answered by gori-mathew on October 23, 2013 at 09:18 AM

    Hi,

    As per your request we have unsubscribed your your Premium subscription, your account is scheduled to downgrade to the Free plan on 2013-11-24

    Please do let us know if you need further assistance.

    Thanks!