What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not receiving email

    Asked by Farrulh on September 13, 2013 at 11:37 AM

    I dont get email after submitting the form............ please help.

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    JotForm Support

    Answered by Welvin on September 13, 2013 at 01:35 PM


    Good day! I've check your Email Address, and so far, it is stable and working base on our Email Logs. I would suggest checking your Email Notification Settings and make sure to used our recommended settings which is noreply@jotform.com as the Sender Email, see screenshot below:


    Also, since you are using Hotmail Free Address, I would suggest following the below steps;

    Please go to your Hotmail Account > Inbox Options > Filters and reporting settings and set it to "Standard":

    After that, add noreply@jotform.com to your Safe Sender List or Contact List.

    Inbox > Options > Safe and blocked senders > Safe senders

    Lastly, check your Spam Folder and see if all your notifications are there.


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    Answered by fmoazzem1 on September 13, 2013 at 09:43 PM
    thank you very much............... its working now. greatRegards
    Date: Fri, 13 Sep 2013 13:35:12 -0400
    To: fmoazzem1@hotmail.com
    Subject: Re: I am not receiving email