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  • Profile Image

    Form not Editable

    Asked by KSMULAND on September 13, 2013 at 12:04 PM

    Hi, I got an e-mail from a potential client saying that my form wasn't able to accept any input into the fields. I tested it on several browsers, and in Chrome and Firefox the form was not working. I tried embedding the code, using the longer code, and also the iframe. Do you have any other suggestions?

    http://ksmulandarchitect.com/contact.html

    Thanks,

    Karen Smuland

    contact form thanks
  • Profile Image

    Answered by khrisell on September 13, 2013 at 02:38 PM

    Hello,

    Kindly disregard my last response. I am really sorry as I am having a technical difficulties.

    I was able to replicate the issue you are having.

    To make your form responsive,  I would suggest to re-embed your form using iframe embed code. This should help fixed this issue.

    Copy the iFrame Code correctly and pretty much nothing can break the form on your page. Since your form is called inside an iFrame it does not conflict with anything on your page.

    To get the iframe code, please follow these steps:

    1. Go to Setup & Embed

    2. Click Embed Form

    3. Click iFrame

     

    Copy the iFrame code and use that to embed the form to your site.

     

    3. Select iFrame

     

    Once you have copied the form, use that code to embed your form within your website/page.

    Kindly let us know if problem persists so that we could further investigate.

    Thank you.

  • Profile Image

    Answered by KSMULAND on September 13, 2013 at 04:53 PM
    Hello,
    I have already tried this method and it also does not work. Please advise another method.
    Thanks,
    Karen

  • Profile Image

    Answered by Cesar on September 13, 2013 at 06:23 PM

    Hello,

    I do believe a Div n38 is blocking your form, kindly remove:

    <div class="grpelem" id="n38"><!-- simple frame --></div>

    Do let us know if the issue persists, Thank you.

  • Profile Image

    Answered by KSMULAND on September 14, 2013 at 06:41 PM
    It worked! Thank you so much!
    karen