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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm trying to update the email on the results forwarding filter. It's showing me that I updated the email, but is still going to our default email.

    Asked by corpruitt on September 13, 2013 at 01:43 PM

    I cleared my Cache and cookies and tried from a different browser.  I also deleted the notifications several times and started over.

    The email notification is being sent to the "default" email address on our account: Westqualityassurance@west.edu

    I need the email notification sent to: Holly.Rancourt@west.edu



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    JotForm Support

    Answered by Welvin on September 13, 2013 at 02:05 PM


    Good day! Please be informed that "Test Email" button will ONLY send emails to the email address that is associated to your Jotform account (the Primary email address) and NOT to the email address provided to your form recipient settings.

    To see or check if the new recipient receives the email notification, preview your form and test it by sending an actual data.