What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to Login or Reset Password

    Asked by Kenneth on September 13, 2013 at 05:09 PM

    I have been an ardent fan and admirer of JotForms for years now...have recommended to others.

    I am trying to login but it's the wrong username or password (unlikely but I'll give it the benefit of doubt (I store the login info. in my Mac Keychain. I have used the same info. to login before)

    I then try to reset the password: I enter my email and try to press the button to send reset instructions but nothing happens. The button seems to hover-highlight but upon pressing, there's no error messages or anything. I tried this in Safari, Chrome, Camino (offshoot of FireFox). NONE works!


    How could it be this bad?!




    P.S. Found the odd problem! Logging in from the top right of the page works. I was trying it by clicking the My Account link under JotForm in the footer. What gives?

  • Profile Image

    Answered by Cesar on September 13, 2013 at 07:01 PM

    Hello, I'm glad to hear that you were able to login after all. Unfortunately I was not able to replicate the problem by using the My Account link on the bottom of the page. I will continue testing though, If I come up with updates on this we will let you know through here. Thank you for using JotForm!