Submission Alert - Email Bouncing Again??

  • Profile Image
    AdmissionsNCCC
    Asked on September 13, 2013 at 05:13 PM

    Dear Support:

    I had this happen once before and you were able to clear my email cwright@niagaracc.suny.edu from the bounce list. Can you please check to see if it is being bounced? I followed the tutorial, but doesn't seem to have gone through. I have since changed the emails to go back to kandrews@niagaracc.suny.edu in the hope that my email address was the only one effected. Thank you in advance! Our account username is admissionsnccc

    - Corey Wright

    Niagara County Community College
    315-345-5426
    cwright@niagaracc.suny.edu 

  • Profile Image
    Cesar
    Answered on September 13, 2013 at 05:46 PM

    Hello,. I was not able to locate your email on the bounce list, nor any of the other 2 emails that have been configured to the conditional rule.  

    cwright@niagaracc.suny.edu
    egonser@niagaracc.suny.edu
    maddox@niagaracc.suny.edu 

    On another note, I do also see that your Auto-Responder does not have a Sender Email Address is selected. I've gone ahead and cleared your cache form our end. Do try again to see if the behavior has changed. Also, do update your Auto-Responder, if not emails will not be sent out.

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    Kindly let us know if the issue persists. Thank you.

     

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