- twistsoflifeuniquethriftAsked on May 22, 2011 at 10:21 AM
I can not view 2 submissions here on jotform.com. It keeps telling me to reload page. Please help. One submission went to my e-mail address, but the other did not. So I can not read the first submission. Take care.
- JotForm SupportliyamAnswered on May 23, 2011 at 04:43 AM
As how I understood your issue, this is about receiving email notifications. Am I correct? Or does this include viewing your submissions on your submissions page?
We'll wait for your response.
- twistsoflifeuniquethriftAnswered on May 23, 2011 at 08:06 AM
I received 2 submissions. The first one I did not received in a e-mail or I can not view it here on jotform either. The second submission I sent myself as a test to see if the form was working right. I did receive my own test submission, but not the first one. Please help. Thank you. Take care.
- JotForm SupportNeilVicenteAnswered on May 23, 2011 at 02:00 PM
Sorry to interfere but I see two submissions in one of your forms:
Now when I checked our mail server logs for information about emails sent to email@example.com I can only one email message sent, dated 05-22 which corresponds to one of the submissions in your account.
Seeing that the other submission is more than a month old, can you confirm if you have created your form's notification email before the first submission was sent?
For further testing, I have made a submission in your form. Please confirm if you have received a mail notification for that submission. We will be waiting for your response. Thank you for your cooperation.
- twistsoflifeuniquethriftAnswered on May 24, 2011 at 08:40 AM
Thank you for trying to help me. I did receive your submission in my private e-mail address. The only trouble that I am having now is being able to view the submission here jotform.com. Please help. Thank you once again. Take care.
- allanftdAnswered on May 25, 2011 at 01:53 AM
Echoing what Neil has mentioned earlier, I was also able to see the (now 3) submissions in your Submit A Link form as shown below.
Could it be that your internet connection is the culprit? May I also suggest that you use another browser or, if possible, another computer with a different internet connection from what you're using at the moment.
We're very eager to hear your responses so that we can help you further. Thank you for using JotForm!