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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not receive submission emails after the form is filled out.

    Asked by ChunkTheJunkDFW on September 14, 2013 at 01:34 AM

     When the form is filled out on my website it does NOT send an email to me. 

     

    Please help. 

    Page URL:
    http://www.chunkthejunkdfw.com/book-now-2/

    email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 14, 2013 at 03:48 AM

    Hello,

    Upon taking a closer look of your form's email alert, I found that you have not selected the "Sender E-mail". That seems to be the reason of you not receiving your submission emails. In all three notification you have added in your form has the same "Sender E-mail" problem.

    You should select/add a "Sender E-mail" in your notification as this is required to be added for your notification alert to work.

    You can select "noreply@jotform.com", "noreply@formresponse.com" or you can also setup a custom "Sender E-mail" option.

    These guides should help you:

    https://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP

    https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Hope this helps.

    Thank you! 

  • Profile Image

    Answered by ChunkTheJunkDFW on September 14, 2013 at 10:47 AM

    Thank you very much, I will try this.