What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about the Security of the Form

    Asked by Webdesignbybob on September 14, 2013 at 09:37 AM

    When I choose the secure option and embed into the site, I see no evidence of the security feature.

    Can you explain how to make this (draft page) form/page secure? I want to show the client.

    The URL or the draft page is:    http://evoa-health-wdbb.homestead.com/products.html

    Going back into the clients email, it seems that HE will be manually entering the end customer's

    info to the FIRST DATA (database) on HIS end.  The page OR form must be secure and the viewer should see something in the URL to indicate security.

     

    Can you help me on this?

     

    Thanks!

     

    Bob

     

    Robert Petelle
    1168 Angle Rd.
    Dunedin, Fl. 34698
    (727) 458-6768

    WebDesignbyBob.com
    email style size font
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    JotForm Support

    Answered by Welvin on September 14, 2013 at 09:46 AM

    Hi Bob,

    We do not provide SLL feature for a website domain but only with our Forms. If you'd like to secure your website and to let your site visitors see and HTTPS:// at your web URL, I'd suggest purchasing SSL Certificate for your web domain.

    Back to the form security, you can secure a form by enabling secure feature by following this guide: Setting Up a Secure or SSL Form. And to let your site visitors aware that your form is secure, you can display a Security Seal by following this guide: Enabling Security Certificate Seal on Secure Forms.

     

    Thanks

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    JotForm Support

    Answered by Welvin on September 14, 2013 at 09:49 AM

    Here's an example SSL Form with Security Seal Enabled: https://www.jotform.co/form/32550788498874.

     

    Thanks

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    Answered by Webdesignbybob on September 14, 2013 at 10:04 AM

    Let me see if I have this right.  So the page can be unsecure, while the form is secure?

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    JotForm Support

    Answered by Welvin on September 14, 2013 at 10:17 AM

    That is correct. You can always embed a secure content to a non-secure page. But you CANNOT embed a non-secure content to a secure page because your browser(s) will display an error about it. 

    Thanks

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    Answered by Robert Petelle on September 14, 2013 at 10:24 AM

    Thanks very much!!!  I'll run this past the client and see what he says.  I think this could work for us.

    After they submit, it takes them back to same page with a "thank you" note, but can they resubmit for a new order, or make an ammendment to that order?

     

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    JotForm Support

    Answered by Tasha on September 14, 2013 at 10:53 AM

    Hi,

    Thanks for letting us know that you are considering the solution provided by Welvin.

    Since your new question about the thank you note is unrelated to the original thread post I would like to ask you to start a new thread for that specific question so that we can track that issue separately. 

    Thanks!

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    Answered by Webdesignbybob on September 14, 2013 at 11:08 AM

    Ok, I put a template form on this page:

    It was done as a secure form, but the page URL still doesn't show the "https" indicating a secure form.

    http://evoa-health-wdbb.homestead.com/products.html

    What am I doing wrong?  Could it be that since the draft is not connected to his domain yet, that this occurs?

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    JotForm Support

    Answered by EltonCris on September 14, 2013 at 11:59 AM

    @Webdesignbybob

    Sorry but that's not how it works. You are embedding the form to a non-https page "http://evoa-health-wdbb.homestead.com" so the domain will remain http while the embedded form will be processed securely when someone submits the form. If you'd like to get an https (secure) indication on the browser for your domain, you should purchase an SSL support for your domain in your domain name provider. Or, you can use your secure form URL alone without embedding. Example: https://secure.jotform.co/form/32564246688869

    Hope this clarifies your concerns. Regards!