What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can not view the uploaded documents in my submitted forms.

    Asked by Davidson on May 22, 2011 at 04:41 PM

    I can not view the uploaded documents in my submitted forms. When i click on the document it opens in Zip folder.


    when i open the zip folder, there is a folder that says word. I click on it and all i see is a bunch of writing in xml.

    Page URL:

  • Profile Image

    Answered by allanftd on May 22, 2011 at 09:59 PM

    Hi Davidson,

    Thank you for bringing this to our attention and please accept our apologies for the inconvenience. I have promptly reported this to our programmers for further action and resolution.

    Thank you for using JotForm!


  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 23, 2011 at 12:57 PM

    Hello Davidson,

    I can see that you're using Internet Explorer as your browser. For your information, this is an existing issue with Internet Explorer and MS Office documents, particularly .doc, .docx, and .xlsx files.

    The only solution to this problem is to use another browser such as Google Chrome or Mozilla Firefox.

    As you can see in the screenshot below, I used Google Chrome and I was able to download the uploaded documents as they are (not zipped) and I was able to view the contents as well.


    You may refer to this similar thread for more information regarding this IE problem. Let me know if there's anything else I can do for you.