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  • Profile Image

    Upload file not working with specific extensions

    Asked by Becky Raymond on September 15, 2013 at 03:56 AM

    I specified that an upload field should only take .jpg, .png, and .gif files. However, when I actually upload one of those types of files, I get the following error:

    You can only upload following files: .jpg .png .gif

    And, you can't clear the field after that -- it just keeps trying to upload files.

    I tried it with several formats -- with and without asterisks before the extension, with and without commas between the file types.

    The first two upload fields are having the problems -- the last one is fine because I removed the restriction.

    Can you help?

    Thanks,
    Becky

    Page URL:
    http://form.jotform.us/form/32570195768161

    Screenshot
    upload field jpg png thanks
  • Profile Image

    Answered by jedcadorna on September 15, 2013 at 05:25 AM

    Hi,

    Thank you for contacting us, It's pretty odd that you have tried to remove commas, put some asterisk etc. etc.. but you still getting some error, When I tried to clone your form I just used comma instead and it works. Kindly take a look at the cloned form that I made. http://form.jotformpro.com/form/32572067889973 If this is exactly what you want feel free to clone it. 

     

    Let me know if you have other questions.

    Thanks,

  • Profile Image

    Answered by Becky Raymond on September 16, 2013 at 05:03 AM

    That worked! So it looks like no periods, no astersisk -- only commas -- does the trick.

    Thank you!

    Becky