Form crashes when submitting to paypal

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    wheeler04543
    Asked on September 15, 2013 at 06:27 PM

    A box comes on saying the "internet has stopped working".  It freezes up, and takes several times of clicking "cancel program", before it actually does cancel the program.

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    jonathan
    Answered on September 15, 2013 at 07:01 PM

    Hi,

    Have you embedded this form http://www.jotform.com/32576833791162 into a web page?

    Can you please share to us the URL of the web page where we can test.

    Currently, using the form's direct URL http://www.jotform.com/32576833791162 does not exibit the crash down you described.

    We will await for your update.

    Thanks.

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    wheeler04543
    Answered on September 15, 2013 at 07:11 PM
    Hi,This is the address http://form.jotformpro.com/form/21344641086955. The Internet crashes and will not let me highlight and paste. Most members do not have this problem. I am using Windows 8.
    Thanks

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    jonathan
    Answered on September 15, 2013 at 07:52 PM

    Hi,

    Can you please elaborate to us further.

    I tested this form http://form.jotformpro.com/form/21344641086955 on Windows 8/ IE10 browser, but I was not able to reproduced the issue -- I successfully submitted the form

     

     

    The Internet crashes and will not let me highlight and paste. 

    Tell us what are you trying to highlight and paste.. did you embed this form to a website? Share to us the URL of the website if it is.

     

    Thanks.

     

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    wheeler04543
    Answered on September 16, 2013 at 05:24 AM
    Thanks, I expected that might be the case. Can you tell me what to look for in my computer that might not let this be possible. Would it be Pop-up blockers, or some settings, or some software that I need to update? We have a few other members that the same thing happens to.
    Many thanks.

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    Welvin
    Answered on September 16, 2013 at 07:37 AM

    Hi,

    Let me just clarify, is this happening "only" with your Internet Explorer browser? OR, still happens with all your browsers such as Chrome and Firefox?

    Also, do you have the form embedded to a page? OR, you're just using the form direct URL? Please confirm.

    If this is happening only with Internet Explorer, please try running IE in Safe Mode (CTRL + Shift + P). Access the form and see if it still crashes the browser. Also, turn off ActiveX Filtering (Tools > Uncheck "ActiveX Filtering").

    If the form is embedded to a page, then it has to do with your current form embed codes that conflicts to your site scripts. We recommend embedding the form in iFrame Format: How to Get Form iFrame Codes. iFrame will prevent conflicts and will resolve an issue such as this one.

    Thanks