What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form crashes when submitting to paypal

    Asked by wheeler04543 on September 15, 2013 at 06:27 PM

    A box comes on saying the "internet has stopped working".  It freezes up, and takes several times of clicking "cancel program", before it actually does cancel the program.

    paypal button JotForm Freezes stopped working
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    JotForm Support

    Answered by jonathan on September 15, 2013 at 07:01 PM

    Hi,

    Have you embedded this form http://www.jotform.com/32576833791162 into a web page?

    Can you please share to us the URL of the web page where we can test.

    Currently, using the form's direct URL http://www.jotform.com/32576833791162 does not exibit the crash down you described.

    We will await for your update.

    Thanks.

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    Answered by wheeler04543 on September 15, 2013 at 07:11 PM
    Hi,This is the address http://form.jotformpro.com/form/21344641086955. The Internet crashes and will not let me highlight and paste. Most members do not have this problem. I am using Windows 8.
    Thanks

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    JotForm Support

    Answered by jonathan on September 15, 2013 at 07:52 PM

    Hi,

    Can you please elaborate to us further.

    I tested this form http://form.jotformpro.com/form/21344641086955 on Windows 8/ IE10 browser, but I was not able to reproduced the issue -- I successfully submitted the form

     

     

    The Internet crashes and will not let me highlight and paste. 

    Tell us what are you trying to highlight and paste.. did you embed this form to a website? Share to us the URL of the website if it is.

     

    Thanks.

     

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    Answered by wheeler04543 on September 16, 2013 at 05:24 AM
    Thanks, I expected that might be the case. Can you tell me what to look for in my computer that might not let this be possible. Would it be Pop-up blockers, or some settings, or some software that I need to update? We have a few other members that the same thing happens to.
    Many thanks.

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    JotForm Support

    Answered by Welvin on September 16, 2013 at 07:37 AM

    Hi,

    Let me just clarify, is this happening "only" with your Internet Explorer browser? OR, still happens with all your browsers such as Chrome and Firefox?

    Also, do you have the form embedded to a page? OR, you're just using the form direct URL? Please confirm.

    If this is happening only with Internet Explorer, please try running IE in Safe Mode (CTRL + Shift + P). Access the form and see if it still crashes the browser. Also, turn off ActiveX Filtering (Tools > Uncheck "ActiveX Filtering").

    If the form is embedded to a page, then it has to do with your current form embed codes that conflicts to your site scripts. We recommend embedding the form in iFrame Format: How to Get Form iFrame Codes. iFrame will prevent conflicts and will resolve an issue such as this one.

    Thanks