What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    remove address from the bounce list

    Asked by DailyMirror on September 16, 2013 at 03:39 AM

    Please remove  tnejotform@trinitymirror.com from the bounce list.

     

    bounce list bounce
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    Answered by gori-mathew on September 16, 2013 at 03:51 AM

    Hi,

    The email Id is not in our bounce list, please check if your submissions are sent sent into your spam.

    Thx.

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    Answered by Mike Sharp on September 24, 2013 at 11:58 AM

    We are still having problems with this.  How can we ensure that all submissions are deliverd by email to this address ?

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    JotForm Support

    Answered by guilledutra on September 24, 2013 at 02:56 PM

    Hi,

    could you tell us the name  or share the link of the form where the email address tnejotform@trinitymirror.com is configured.

    Thanks

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    JotForm Support

    Answered by guilledutra on September 24, 2013 at 02:59 PM

    I checked your email server logs and I can find that email was successfully delivered to that email address, could you check your spam folder?

    /var/log/jotform/amazonSES.log:[24/Sep/2013:13:51:37 -0400] 32384233357959 AmazonSES Sent email to tnejotform@trinitymirror.com - MessageID:00000141511907d8-4d421670-fbc2-441e-a731-6a742c064f31-000000 - RequestId:f541aa59-2541-11e3-812e-d5f41a6a37b8

    Thanks