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  • Profile Image

    setting the from email in the notification email

    Asked by GarvanFlow on September 16, 2013 at 03:45 AM

    Hi

     

    Wwe have a number of forms and some send us a notification form the email address listed in the form , which is great becasue it makes intergation into saleforce a snap with saleforce for outlook.  however all the newer forms now come from noreply@jotform.com.

     

    Am I missing something or has something changed - Ive gone through all the notification email setups and there doesnt appear to be any differences in the forms

     

    this forms send us a notification email form the email field

    http://www.jotform.com/form/13531013280

     

    this one sends from noreply@jotform.com

    http://form.jotformpro.com/form/22950696558973

     

    thanks

     

    Rob

    email in the notification email form JotForm notification form
  • Profile Image
    JotForm Support

    Answered by Welvin on September 16, 2013 at 06:44 AM

    Hi Rob,

    Yes, we have changed the way how our Form Notification works. It has been changed a few months ago. It's possible to restore such functionality to receive emails coming from the Email Address submitted to your form's Email Field, but you have to setup SMTP Account through Mandrill. Please refer to this guide: Set Email Field as the Notification Sender Email Address with Mandrill.

    After setting up SMTP account from Mandrill, your form notification settings will look like this:

    The From Email Address will be use as your actual Sender Email Address. Unfortunately, this is the only you can restore such functionality to your form.

    Let us know if you need any further assistance about this matter.

    Thanks

  • Profile Image

    Answered by GarvanFlow on September 16, 2013 at 11:35 PM

    thanks for the quick response but This doesnt work

     

    not only has jotform taken away basic functionality but the workaround that requires another acount to be created doesnt work.  the email comes form

     

    r.salomon@mail131.wdc04.mandrillapp.com; on behalf of; r.salomon@garvan.org.au

     

    for the saleforce intergration to occur the email has to come from the user not on behalf of.

     

    Is this somethign jotform will fix ?

     

     

  • Profile Image

    Answered by Cesar on September 17, 2013 at 01:37 AM

    Hello,

    So far I've done a couple of tests using the Mandrill method to send out emails. They are all being received with the E-Mail field as the Sender email address (the From: field on my Email Notification). Which would lead me to believe the SalesForce for Outlook may be interpreting/formatting the emails differently. 

    1

     

    If the end result is to have the data added to Salesfdorce, I would suggeest trying out JotForm's direct Salesforce integration, as it may yield better results.


    I will raise a ticket to our to our development team for them to evaluate the matter. If you do have additional information, do let us know. Thank you.

  • Profile Image

    Answered by GarvanFlow on September 17, 2013 at 03:04 AM

    Hi Cesar

     

    thanks for the repsonse - it appears to depend on the email client - my phone sees them as from the correct email but my outlook doesnt - of course its the outlook interpretation that actually matters so it doesnt help much.

     

    As to direct intergration  to saleforce this ( at least to me) appears to be fairly limited -i.e import as accounts / contacts or leads we cant do events associated with contacts.  What we really want to do is capture all the details in the form and have it go to an event in salesforce under a contact which is in turn linked to an acount.

     

    Thansks for raisning the ticket -

     

    Rob

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    Answered by ncpp on November 01, 2013 at 02:16 PM

    I used an email field from the submitted form's body to fill in the Sender Email Address in my notification previously. This integrates well with my helpdesk system Spiceworks. People submit specific types of IT requests with these forms, and it uses their provided name and email address to create a ticket on their behalf. 

    Now I have to manually modify the tickets that come in because one of our newer forms only sends as noreply@jotform.com. Spiceworks thinks this is a new user otherwise. So I have to associate the ticket with a person myself. 

    I vote that you reverse whatever changes you have done.

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 01, 2013 at 03:05 PM

    Hi ncpp, And thank you for your input. We understand your concerns in relation to this thread but it looks like you are a separate user from the original thread owner. So if you'd like us to look into your problem to help you more then can you please express your interests via a New Thread so that we can keep these issues addressed singularly with respect. We will gladly do so and thanks in advance.