Forgot My Password

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    Quoc Tuan
    Asked on May 23, 2011 at 07:28 AM

     

    I signed up with an email account on registration jotform.com: quoctuansp@gmail.com.But I forget my password was not signed. But when you click forgot password to restorethe notification system can not find my email. So how can I get back the username andpassword on jotform.com?
    Thank you!

     

  • Profile Image
    NeilVicente
    Answered on May 23, 2011 at 03:53 PM

    Hello,

    Upon checking your account status, I found out that your account was flagged down and autosuspended by our Phishing Filter. It seems odd though, because I had your forms translated from Vietnamese to English and I couldn't find anything "phishy" in them.

    With that in mind, I have reactivated your account and whitelisted your forms in our Phishing Filter. I have restored access to your account. Please do check if it works.

    Let me know if you encounter more problems. Thank you.


    Neil