What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forgot My Password

    Asked by Quoc Tuan on May 23, 2011 at 07:28 AM


    I signed up with an email account on registration jotform.com: quoctuansp@gmail.com.But I forget my password was not signed. But when you click forgot password to restorethe notification system can not find my email. So how can I get back the username andpassword on jotform.com?
    Thank you!


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    JotForm Support

    Answered by NeilVicente on May 23, 2011 at 03:53 PM


    Upon checking your account status, I found out that your account was flagged down and autosuspended by our Phishing Filter. It seems odd though, because I had your forms translated from Vietnamese to English and I couldn't find anything "phishy" in them.

    With that in mind, I have reactivated your account and whitelisted your forms in our Phishing Filter. I have restored access to your account. Please do check if it works.

    Let me know if you encounter more problems. Thank you.