Updated the email, but the notifications are not being forwarded

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    Asked on September 16, 2013 at 02:29 PM

    Last week we updated the email for the account but the account notifications are still going to the old email.

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    Answered on September 16, 2013 at 03:02 PM

    Hello invertednet,

    You will have to manually change the "Recipient Email" address of all your form's notification. Changing the account email address will not automatically change the email address used to receive submission emails.

    This guide should help you :  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    Do let us know if the issue persist.

    Thank you!