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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not displaying Order correctly

    Asked by saireyg on September 16, 2013 at 05:00 PM

    Hi! I am using this form, which was a template of yours that I modified. However, when selecting the products, if the check box is NOT selected next to the product, but they just choose a quantity, then it does not display on the order form I receive. Basically, I can't count on people being smart and clicking the checkbox AND selecting the quantity. Is there a way to change this so they just select a quantity and NOT have to use the checkbox next to the item? Thank you!

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    Answered by KadeJM on September 16, 2013 at 05:30 PM

    Hi saireyg, you can set the checkbox to be selected by default if you want. That should help with this just in case they forget about it this way it is automatically already selected unless they change it.

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    Answered by saireyg on September 16, 2013 at 05:35 PM
    Thank you!!
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    Answered by saireyg on September 16, 2013 at 05:38 PM
    Sorry - one other question - I'm trying to add a paypal addition to the
    form, but it's telling me to remove the other form of payment because there
    can't be two. Can you help? Thanks!
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    JotForm Support

    Answered by Mike_T on September 16, 2013 at 05:57 PM

    Unfortunately, there is no way to have multiple payment gateways on the same form. Is there any way that you can Clone your order form and use the PayPal tool on the cloned version? So that you will be able to provide your clients with different form URLs, the first one for simple orders and the second one for online PayPal orders.

    Alternatively, it is possible to use a workaround based on a master form with embedded payment forms on it, but this might be a bit tricky:

    How to Create a Basic Multiple Payment form

    Please feel free to contact us if you need any further assistance.

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    Answered by saireyg on September 16, 2013 at 06:02 PM
    Thanks! I'll try to figure it out. The first one doesn't have a payment
    form attached. There is a text area to put your CC info, but not one of the
    official payment types. Hmmm...I'll try the cloning. Thanks!