What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by karibuanimation on May 23, 2011 at 09:48 AM


    my account is pending,I want to pay the account,what should I do?



  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 23, 2011 at 11:32 AM

    Hi Roberto,

    You may want to change your payment method to credit card by cancelling your Paypal subscription to Jotform and then upgrading again, this time using a credit card.

    Let us know if this solution sounds good to you. I can walk you through the Paypal subscription cancellation and the re-upgrading process.

    I will be awaiting your feedback. Thank you.