What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make sure my questions are not viewed by other subscribers?

    Asked by kimberlydaniels11 on September 16, 2013 at 06:35 PM

    If I unsubscribe to the thread in this forum, does that mean other subscribers can't see my communications with the support team? If I unsubscribe, will the support team still answer my questions?

     I understand there is a keep private option. If I select it, will just my text stay private, but still show the submitted question? Or does private mean there is no thread that I even asked a question?

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    JotForm Support

    Answered by guilledutra on September 16, 2013 at 06:55 PM


    setting the "Keep this question private." option on, will ensure you that only the support team members will be able to see your question, also it will prevent the question to appearing at any search engine results.


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    Answered by Kristine Santos on September 17, 2013 at 07:42 AM

    I have a big problem now. Yesterday I asked for a username change and today I can't access my account. I need to forward some of the submissions this morning and am a little puzzled as to why I don't have access to them. My subscription is paid for, I have a valid email and password. I was told that nothing was going to get disrupted during the transition of the account change. Please help!!!!!


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    Answered by kimberlydaniels11 on September 17, 2013 at 07:43 AM

    Nevermind, I got it ! Im a little jumpy today, sorry