What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro subscription question

    Asked by pixelmepink on September 16, 2013 at 06:53 PM



    I recently signed up for Paypal Pro and setup a form to take recurring paying through with a jotform/paypalPro.

    MY questions is:

    If this clients card stops working or if for some reason the payment doesn't process correctly, how many times will it continue to attempt to take the payment, how will I know if the payment was unsuccessful in the first place, and how will I reactivate the subscription (through paypalpro or through jotform somehow?)

    Also, If I am using PaypalPro to take payments through a form, do I need to make sure it is a secure form by using the secure link version, or because it is processing via paypalPro is this already covered?


    Thank you.

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    Answered by jeanettebmz on September 16, 2013 at 11:05 PM

    On regards to Paypal, we only provide the connection (the integration) , anything regarding to billing handling, etc should be consulted to Paypal Support.

    Regarding to embedding a form using the secure link version, this is also possible, please check the guide below

    How can I receive SSL Submissions?

    If you have more questions let us know