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  • Profile Image

    Email notification not working

    Asked by ishcheyne on September 16, 2013 at 07:57 PM

    Hi 

    I am not receiving the email notification on my forms. I have set up the email and I do receive the test email but not the one that says somone has filled out your form.

     

    What am i doing wrong? 

     

    http://form.jotform.co/form/32587104767865

     

    http://form.jotform.co/form/32586705051857

     

    Cheers

    ish 

    email email notification My Forms JotForm
  • Profile Image

    Answered by khrisell on September 16, 2013 at 11:14 PM

    Hello,

    The email that has been used in the forms you have provided is not in the bounce list.

    You should be receiving emails from that email as I can see that in our email logs that it is sending properly.

    /var/log/jotform/amazonSES.log:[16/Sep/2013:20:19:08 -0400] 32587842163864 AmazonSES Sent email to leigh.osnabrugge@lesmills.co.nz - MessageID:000001412948efc1-e67b638d-3f4c-4520-87f9-3cc617fde1c3-000000 - RequestId:c48e6613-1f2e-11e3-b855-4df76f109732

    Please refer to this guide to prevent emails not being received.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Have you checked your spam folder?

    Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know so that we could further investigate.

    Thank you for using JotFrom!