- bodytonicpilatesAsked on September 16, 2013 at 09:45 PMDo I need to start a new thread? I have the same problem. The signature widget is not working in Firefox or IE. It's only working in Safari. I use iframe to embed code on my site. But even when I try it on the Jotform site (preview tab) the box does not appear in Firefox or IE.
- CesarAnswered on September 17, 2013 at 01:53 AM
I've tested the E-Signature on IE, Firefox and Chrome and was able to sign on the fields of both forms. I would like to now a little bit more about the problem that you're experiencing. Are you not able to sign on the field or do you mean you are not receiving the signature on your submissions?
Kindly let us know to provide you further support. Thank you.
Screenshot - Testing the E-Signature Field:
- bodytonicpilatesAnswered on September 17, 2013 at 02:10 PM
It appears to be working on chrome, but not on firefox. Here is a screenshot of what it looks like san signature box on firefox.
- bodytonicpilatesAnswered on September 17, 2013 at 02:11 PM
- bodytonicpilatesAnswered on September 17, 2013 at 02:14 PM
- bodytonicpilatesAnswered on September 17, 2013 at 03:29 PM
I tried to attach a screenshot but it disappeared! :(
- JotForm SupportWelvinAnswered on September 17, 2013 at 04:32 PM
I can see the problem in FireFox. The e-Signature fields isn't showing. This is most probably because of a script conflict. Please kindly re-embed your form using our iFrame Method and see if it has the same results. Please refer to this guide for getting your form's Iframe Code: How to Get Form iFrame Codes
Hopefully, this will the issue.
- bodytonicpilatesAnswered on September 18, 2013 at 01:20 AM
Hi Welvin and Cesar, this solution did not work. I used the Jotform plugin first and then the iFrame, but is still problematic.
What is the next possible solution?
- bodytonicpilatesAnswered on September 18, 2013 at 01:22 AMHi Welvin and Cesar, this solution did not work. I used the Jotform plugin first and then the iFrame, but is still problematic.
What is the next possible solution?
- gori-mathewAnswered on September 18, 2013 at 02:13 AM
- bodytonicpilatesAnswered on September 18, 2013 at 02:22 AM
Hi I cleared the caches and it is still not working. Please provide an alternative solution. Thanks!
- bodytonicpilatesAnswered on September 18, 2013 at 02:24 AMstill doesn't work. please provide an alternative solution.
- JotForm SupportEltonCrisAnswered on September 18, 2013 at 04:12 AM
I was able to reproduce the problem in your page, however, this doesn't seem to happen when I embed the form in a clean environment (clean html page). I checked it on the same browser, Firefox and the OS you are using, OSx, it works just fine. So this might be a conflict issue in your page. I am not quite sure yet.
We will investigate this further and get back to you if we find any solution. Thanks!
- katestacioAnswered on September 21, 2013 at 05:19 PM
What could be conflicting with the e-sig on the wordpress site? Code on the site is clean. Tried with the iframe embed source code and tried with the Jotform form plugin for WP, though both ways still have problems with the e-sig for Firefox and Safari.
- CesarAnswered on September 21, 2013 at 08:18 PM
Hello, I'm not too sure as of yet if this an apple only problem, as you can see below I'm able to view them on Windows 7 & XP Pro, running Firefox 24.0 and Safari 5.1.7. I'm still trying to replicate the problem on my end. Have you tried the forms on a different Apple system? Also, kindly try creating a simple form from scratch with an e-signature to test embed on your site.
Safari 5.1.7 for Windows:
We are still trying to find the point of failure and solution to your issue. Nevertheless we will let you know through this thread if there are any updates. Thank you.
- katestacioAnswered on September 23, 2013 at 09:27 PM
Thanks for your response!
- CesarAnswered on September 23, 2013 at 11:33 PM
There are 3 forms on this same page, 2 of which use a signature field. Still trying to test if that could be the possible conflict.
In regards to embedding the form on Wordpress. iFrame would be the only proper way to embed this form as the Wordpress method on the Embed Form options is only for wordpress sites not hosted on wordpress.com. That should be an option if that's the case of your site.
We will continue testing this scenario and do let us know if this siteis also hosted directly @wordpress.com or self-hosted. Thank you.
- katestacioAnswered on September 23, 2013 at 11:49 PM
Could you try our form again? I think I found a fix...
- CesarAnswered on September 24, 2013 at 12:24 AM
I do see that Safari does display the form properly on OSX, except Firefox. Chrome, Firefox and IE are displaying the form properly on Windows 7 and XP.
We still need to find the possible conflict on Firefox. We will keep you posted if we have any updates on this. Thank you.
- katestacioAnswered on September 25, 2013 at 04:56 PM
Look forward to hearing what you find.
Do you think that using the Jotform plugin for WP again may resolve this issue versus using the iframe embed link?
- JotForm SupportWelvinAnswered on September 25, 2013 at 08:12 PM
I ain't really sure. My colleague will provide you his findings. You may consider trying to use the WP Plugin. See if that will fix it.
- bodytonicpilatesAnswered on October 04, 2013 at 12:41 PM
- EliezerNAnswered on October 04, 2013 at 02:54 PM
Unfortunately we have not found any solution yet, maybe my colleague has found something that can help. You will get the update once he gets online.
- montshoAnswered on April 30, 2014 at 03:32 PM
Do I need to start a new thread? I have the same problem. The signature widget is not working in Firefox or IE. It's only working in Safari. I use iframe to embed code on my site. But even when I try it on the Jotform site (preview tab) the box does not appear in Firefox or IE.
- JotForm SupportMike_TAnswered on April 30, 2014 at 04:25 PM
We have moved your inquiry here, and we will get back to you shortly.
- JotForm SupportWelvinAnswered on September 30, 2014 at 04:49 AM
Just in case you are still using WordPress.com, we are happy to announce that WordPress.com now supports Jotform. You can now embed forms to your WordPress.com hosted websites.