What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    E-Signature Problems

    Asked by bodytonicpilates on September 16, 2013 at 09:45 PM

    Do I need to start a new thread? I have the same problem. The signature widget is not working in Firefox or IE. It's only working in Safari. I use iframe to embed code on my site. But even when I try it on the Jotform site (preview tab) the box does not appear in Firefox or IE.
    Page URL:
    http://temp.bodytonicpilates.com/wordpress/sign-up/

    two forms thanks hello wordpress.com
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    Answered by Cesar on September 17, 2013 at 01:53 AM

    Hello bodytonicpilates,

    I've tested the E-Signature on IE, Firefox and Chrome and was able to sign on the fields of both forms. I would like to now a little bit more about the problem that you're experiencing. Are you not able to sign on the field or do you mean you are not receiving the signature on your submissions?

    Kindly let us know to provide you further support. Thank you.


    Screenshot - Testing the E-Signature Field:1 

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    Answered by bodytonicpilates on September 17, 2013 at 02:10 PM

    It appears to be working on chrome, but not on firefox.  Here is a screenshot of what it looks like san signature box on firefox.

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    Answered by bodytonicpilates on September 17, 2013 at 02:11 PM

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    Answered by bodytonicpilates on September 17, 2013 at 02:14 PM

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    Answered by bodytonicpilates on September 17, 2013 at 03:29 PM

    I tried to attach a screenshot but it disappeared! :(

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    JotForm Support

    Answered by Welvin on September 17, 2013 at 04:32 PM

    I can see the problem in FireFox. The e-Signature fields isn't showing. This is most probably because of a script conflict. Please kindly re-embed your form using our iFrame Method and see if it has the same results. Please refer to this guide for getting your form's Iframe Code: How to Get Form iFrame Codes

    Hopefully, this will the issue.

    Thanks

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    Answered by bodytonicpilates on September 18, 2013 at 01:20 AM

    Hi Welvin and Cesar,  this solution did not work.  I used the Jotform plugin first and then the iFrame, but is still problematic.

    What is the next possible solution?

    Thanks!

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    Answered by bodytonicpilates on September 18, 2013 at 01:22 AM
    Hi Welvin and Cesar, this solution did not work. I used the Jotform plugin first and then the iFrame, but is still problematic.
    What is the next possible solution?
    Thanks!
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    Answered by gori-mathew on September 18, 2013 at 02:13 AM

    Hi,

    It seems to be working from my end, I am using FireFox as shown in the screenshot below its showing fine. Please clear your browser's cache and your forms cache and then try to check it if its now working.

     

    I hope this woks on your end.

    Thanks

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    Answered by bodytonicpilates on September 18, 2013 at 02:22 AM

    Hi I cleared the caches and it is still not working.  Please provide an alternative solution.  Thanks!

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    Answered by bodytonicpilates on September 18, 2013 at 02:24 AM
    still doesn't work. please provide an alternative solution.
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    JotForm Support

    Answered by EltonCris on September 18, 2013 at 04:12 AM

    Hi,

    I was able to reproduce the problem in your page, however, this doesn't seem to happen when I embed the form in a clean environment (clean html page). I checked it on the same browser, Firefox and the OS you are using, OSx, it works just fine. So this might be a conflict issue in your page. I am not quite sure yet.

    We will investigate this further and get back to you if we find any solution. Thanks!

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    Answered by katestacio on September 21, 2013 at 05:19 PM

    What could be conflicting with the e-sig on the wordpress site? Code on the site is clean. Tried with the iframe embed source code and tried with the Jotform form plugin for WP, though both ways still have problems with the e-sig for Firefox and Safari.

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    Answered by Cesar on September 21, 2013 at 08:18 PM

    Hello, I'm not too sure as of yet if this an apple only problem, as you can see below I'm able to view them on Windows 7 & XP Pro, running Firefox 24.0 and Safari 5.1.7. I'm still trying to replicate the problem on my end. Have you tried the forms on a different Apple system? Also, kindly try creating  a simple form from scratch with an e-signature to test embed on your site.

    Firefox 24.0:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/18406_esignature.png

    Safari 5.1.7 for Windows:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/18409_esignature_mac.png

    We are still trying to find the point of failure and solution to your issue. Nevertheless we will let you know through this thread if there are any updates. Thank you.

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    Answered by katestacio on September 23, 2013 at 09:27 PM

    Hi there,

    Thanks for your response!

    It's quite strange. I did create a simple HTML and tested it in Firefox, and it works. Do you think the iFrame embed or its javascript doesn't work on WordPress? Any way to embed the form without javascript, like Formstack does with its forms?

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    Answered by Cesar on September 23, 2013 at 11:33 PM

    Hello, 

    There are  3 forms on this same page, 2 of which use a signature field. Still trying to test if that could be the possible conflict.

    In regards to embedding the form on Wordpress. iFrame would be the only proper way to embed this form as the Wordpress method on the Embed Form options is only for wordpress sites not hosted on wordpress.com. That should be an option if that's the case of your site.

    We will continue testing this scenario and do let us know if this siteis also hosted directly @wordpress.com or self-hosted. Thank you.

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    Answered by katestacio on September 23, 2013 at 11:49 PM

    Hi there!

    Could you try our form again? I think I found a fix...

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    Answered by Cesar on September 24, 2013 at 12:24 AM

    I do see that Safari does display the form properly on OSX, except Firefox. Chrome, Firefox and IE are displaying the form properly on Windows 7 and XP.

    We still need to find the possible conflict on Firefox. We will keep you posted if we have any updates on this. Thank you.

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    Answered by katestacio on September 25, 2013 at 04:56 PM

    Look forward to hearing what you find.

    Do you think that using the Jotform plugin for WP again may resolve this issue versus using the iframe embed link?

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    JotForm Support

    Answered by Welvin on September 25, 2013 at 08:12 PM

    I ain't really sure. My colleague will provide you his findings. You may consider trying to use the WP Plugin. See if that will fix it.

    Thanks

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    Answered by bodytonicpilates on October 04, 2013 at 12:41 PM

    Still unresolved....

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    Answered by EliezerN on October 04, 2013 at 02:54 PM

    @bodytonicpilates

    Unfortunately we have not found any solution yet, maybe my colleague has found something that can help. You will get the update once he gets online.

    Thanks 

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    Answered by montsho on April 30, 2014 at 03:32 PM

    Do I need to start a new thread? I have the same problem. The signature widget is not working in Firefox or IE. It's only working in Safari. I use iframe to embed code on my site. But even when I try it on the Jotform site (preview tab) the box does not appear in Firefox or IE.

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    JotForm Support

    Answered by Mike_T on April 30, 2014 at 04:25 PM

    @montsho,

    We have moved your inquiry here, and we will get back to you shortly.

    Thank you.

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    JotForm Support

    Answered by Welvin on September 30, 2014 at 04:49 AM

    Hi,

    Just in case you are still using WordPress.com, we are happy to announce that WordPress.com now supports Jotform. You can now embed forms to your WordPress.com hosted websites. 

    http://www.jotform.com/blog/106-Wordpress-com-Now-Supports-JotForm-Forms 

    Thank you!!