Having trouble with the confirmation email.

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    uwsa
    Asked on September 17, 2013 at 10:37 AM

    I made the changes to it yesterday, however, it keeps getting sent out with last years information. What is wrong?

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    guilledutra
    Answered on September 17, 2013 at 11:24 AM

    Hi,

    did you try by deleting your actual email notification and creating a new one?

    Select "Setup & Embed" tab from your form builder.

    1 - Click on "Email Alerts" icon

    2 - Select your email notification, then click on "Delete Email" at the left-bottom of the windows

    once you deleted the actual notification, please click on "Email Alerts" again, then "Add New Email".

    make a test submission to see if the email alerts is working fine again with the new configured email notification 

    hope it helps

    please let us know if you need further assistance

    thanks

  • Profile Image
    uwsa
    Answered on September 17, 2013 at 04:39 PM

    Thank you. This did the trick.