Having trouble with the confirmation email.

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    Asked on September 17, 2013 at 10:37 AM

    I made the changes to it yesterday, however, it keeps getting sent out with last years information. What is wrong?

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    Answered on September 17, 2013 at 11:24 AM


    did you try by deleting your actual email notification and creating a new one?

    Select "Setup & Embed" tab from your form builder.

    1 - Click on "Email Alerts" icon

    2 - Select your email notification, then click on "Delete Email" at the left-bottom of the windows

    once you deleted the actual notification, please click on "Email Alerts" again, then "Add New Email".

    make a test submission to see if the email alerts is working fine again with the new configured email notification 

    hope it helps

    please let us know if you need further assistance


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    Answered on September 17, 2013 at 04:39 PM

    Thank you. This did the trick.