Are the forms I can create thru your service legally enforceable? See below explanantion!

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    Taylor Goodman
    Asked on September 17, 2013 at 07:23 PM

    Hi, I am in need of creating a form that will be embedded on my website that will serve as a contract between my client and myself.  I want to make sure that this form is LEGALLY ENFORCEABLE.  There are other companies like Docusign and Echosign that offer this, but your pricing is much better.  By legally enforceable, I mean that if a client signs up for my service and agrees to my terms and conditions, I want to make sure they can't come back later and file a chargeback or dispute the charge by saying that "it was an unauthorized transaction".  

    Docusign and Echosign track the clients IP address from where they completed the form, so there is a digital footprint that clearly shows that this form was in fact filled out by the client due to the IP address tracking for all submissions.

    Do you offer this as well?

    I just used your form to sign up for a contract with Duda Mobile, and I have provided the link to their form below.


    It looks like most people use your forms for "Contact U" etc...but I am asking this question because I want to prtoect myself from chargebacks by using your for not for contact us, but for executing contracts for sales etc.


    I appreciate your help!!!!

  • Profile Image
    Answered on September 17, 2013 at 09:42 PM


    With jotform you have the option to see the IP address for each submission. This guide on How to See IP Addresses of Form Submitters provides information on how to do so. 

    You can also add a terms and conditions section to your form and you have the option to have the user E-sign the document. The links below provide more information 

    Adding a License Agreement to a Form

    Announcing E-Signatures for Forms


    I hope this helps! Please let us know if you have any further questions. 

  • Profile Image
    Taylor Goodman
    Answered on September 18, 2013 at 10:30 AM
    Thank you, can I embed the form on my website so it is all on my domain, or
    does it have to be
    If I can embed on my website, can you send me instructions?
  • Profile Image
    Answered on September 18, 2013 at 11:21 AM

    Hi Taylor, actually you can use your own custom domain if you want. Please refer to this guide here for further details on how to do that.

  • Profile Image
    Taylor Goodman
    Answered on September 18, 2013 at 12:36 PM
    Another question, regarding esignatures, it looks like many people said on
    the forms that the esignature functionality IS NOT WORKING. Many people
    made many posts over months, and they were getting no response, has the
    esignature issue been resolved?
  • Profile Image
    Answered on September 18, 2013 at 01:50 PM

    Hi Taylor,

    The e-Signature field works fine. Problems usually occurs when they embed the form and there's a conflict with the form scripts and to their website scripts. Everything has been resolved already - if you'll noticed those threads.

    However, do let us know if you'll find any issues with the said field. If we can't help, we'll forward it to our developers for further assistance. Please be sure to create a thread about that. You can start from here:


  • Profile Image
    Taylor Goodman
    Answered on September 19, 2013 at 11:41 AM
    Jotform, first, THANK YOU FOR BEING SO RESPONSIVE TO my questions!
    Another question:
    The link below shows a company that is using Jotform.
    How much customization can I make my form? In other words, I would want no
  • Profile Image
    Answered on May 07, 2015 at 04:55 PM

    UPDATE: We are happy to announce a JotForm - Adobe eSign widget.

    Now the Adobe Document Cloud eSign Services (formerly known as Echosign) can be integrated with your forms in a really easy way. Take a look at our blog post with introduction video for more information.

  • Profile Image
    Answered on August 30, 2016 at 03:05 AM

    DocuSign can now be easily integrated on your form -

    This allows for a legally enforceable signature to be applied by your form users. 

    Give it a try and let us know.