What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am being charged twice!

    Asked by Baspelly on September 18, 2013 at 12:13 AM

    Hi there,


    i am being charged a monthly fee from paypal and my credit card. Can you please stop the paypal payments and keep the credit card as my primary.


    Please reply to this message at julian@reddeerfest.com.au

  • Profile Image

    Answered by khrisell on September 18, 2013 at 01:58 AM


    In order to stop the automatic charges from Paypal, please follow these steps


    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    I will go ahead and request a refund on the duplicated charge this month on paypal.

    Please allow 6-10 business days to get this refund back into your Paypal Account. 

    You will now be billed every 1st of the month on your credit card.

    Kindly let us know if you have further questions or inquiry.
    Thank you for using JotForm.