Cancel subscription

  • Profile Image
    form2234
    Asked on May 23, 2011 at 02:11 PM

    I wish to cancel my subscription at this time.  I have not placed any form on my url.

     

    Thank you,

    Diane Motley

  • Profile Image
    NeilVicente
    Answered on May 23, 2011 at 02:24 PM

    Hi,

    Did you pay for your subscription using credit card or via Paypal? Please let us know immediately, so that we can assist you with the cancellation. Thank you for your business.


    Neil

  • Profile Image
    Rose Peerson 
    Answered on November 17, 2014 at 11:47 AM

    Yes by credit card

  • Profile Image
    david
    Answered on November 17, 2014 at 12:12 PM

    Hi Rose,

    I was unable to find a subscription associated with your registered account "form2234" or its associated email address.  I was also only able to find a guest account associated with "rosepeerson@yahoo.com".  Is it possible that your registered account is associated with a different email address?  If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account.  If you would like to cancel it yourself:

    For regular subscriptions:

    http://www.jotform.com/answers/271973-How-do-I-cancel-my-jotform-subscription

    For PayPal based subscriptions:

    http://www.jotform.com/answers/277347-How-can-I-immediately-cancel-my-PayPal-Subscription

    Or let us know the confirmation number for your most recent payment and we can find your subscription that way.