What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel subscription

    Asked by form2234 on May 23, 2011 at 02:11 PM

    I wish to cancel my subscription at this time.  I have not placed any form on my url.


    Thank you,

    Diane Motley

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    JotForm Support

    Answered by NeilVicente on May 23, 2011 at 02:24 PM


    Did you pay for your subscription using credit card or via Paypal? Please let us know immediately, so that we can assist you with the cancellation. Thank you for your business.


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    Answered by Rose Peerson  on November 17, 2014 at 11:47 AM

    Yes by credit card

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    JotForm Support

    Answered by david on November 17, 2014 at 12:12 PM

    Hi Rose,

    I was unable to find a subscription associated with your registered account "form2234" or its associated email address.  I was also only able to find a guest account associated with "rosepeerson@yahoo.com".  Is it possible that your registered account is associated with a different email address?  If so, either log in to that account or let us know the username or email address associated with it and we will be happy to help you cancel your account.  If you would like to cancel it yourself:

    For regular subscriptions:


    For PayPal based subscriptions:


    Or let us know the confirmation number for your most recent payment and we can find your subscription that way.