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    Emails not sending same results as jotform is capturing

    Asked by jfedcle on May 23, 2011 at 03:52 PM

    The emails aren't sending the same results that are being captured in jotform. Specifically, our form has numerous matrix fields with checkboxes in each cell. We're getting email results with no checkboxes checked off, but in jotform it's showing that the user checked off some boxes.

    Yes, we're editing the html and have added some lines of script, so I can't rule that out as the cause, but without being able to view the code behind the matrix (http://www.jotform.com/answers/26428-Field-Forms-html-code), I don't know where else to look.

    The form is at http://www.jcfhosting.com/jvn/lunchregistrationform.html. Feel free to log in to my account to view the results.

    Page URL:

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    JotForm Support

    Answered by liyam on May 24, 2011 at 12:52 AM

    Hello jfedcle,

    I can't seem to replicate your issue.  Can you provide a screenshot of this email in issue that we can compare to the submitted data in your submissions page? I would like to try out if the same will happen again.

    So far I have marked all checkboxes and it all returned as marked in my email. 

    We'll wait for your response.