When submitting the form, getting a secutiry check that says "I'm not a robot".

  • Matteo_Malvino
    Asked on November 11, 2020 at 2:57 AM

    Hello, I see a common problem, at the end of the form submission there is a secutiry check, "i'm not a robot" stuff that are blocking people to submit form, is confusing.

    I know it can be based on IP, but I don't care, I want to remove it, is that possible?

    Thanks

    Page URL: https://www.localtoglobal.io/prenota-pause
  • Jed_C
    Replied on November 11, 2020 at 4:50 AM

    I have now forwarded this to our L2 team so they can whitelist your username. We'll let you know here once it's done.

  • Uygar Bayar JotForm Developer
    Replied on November 11, 2020 at 8:43 AM

    Hi,

    We whitelisted your username. Sorry for the inconvenience.

  • Matteo_Malvino
    Replied on November 11, 2020 at 9:28 AM
    thanks for the quick help
    Inviato da iPhone
    ...
  • Matteo_Malvino
    Replied on December 7, 2020 at 4:55 AM
    Hello i still see the problem!
    Il 11/11/20 15:45, Matteo ha scritto:
    ...
  • roneet
    Replied on December 7, 2020 at 6:39 AM

    We have conveyed your message to our backend team. We will inform you as soon as we receive any news on this.

    Thanks.

  • Matteo_Malvino
    Replied on December 10, 2020 at 10:55 AM
    Hello, any news?
    Il 07/12/20 13:39, JotForm ha scritto:
    ...
  • Gaetan_B
    Replied on December 10, 2020 at 11:42 AM

    Hello Matteo,

    Thank you for reaching out.


    Apparently, they're still working on the issue.

    Thank you for your patience, we will update you as soon as possible.


    Gaetan