I can't log in to my account

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    Lauren
    Asked on September 18, 2013 at 10:57 AM

    Hi there,

    I have forgotten my password and have entered my email address twice but haven't been sent a reset email. I was also having problems with the spreadsheet that my online form is feeding into - not all of the forms that have been submitted are appearing on my spreadsheet.

    Thanks for helping.

    Lauren

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    Welvin
    Answered on September 18, 2013 at 11:54 AM

    Hi Laureen,

    I've made another reset password. Please kindly check your email address, inbox and spam folder. Also, please open a separate thread for your issue with Spreadsheet. This way, we can provide you the information on how you can resolve such.

    Thanks

  • Profile Image
    Lauren
    Answered on September 18, 2013 at 12:10 PM
    Hi there,
    I have received this email, but I haven’t received a reset password email. There’s nothing in my spam.
    Thanks,
    Lauren
  • Profile Image
    Welvin
    Answered on September 18, 2013 at 12:58 PM

    Hi Lauren,

    I've send you an email containing your temporary password. Please kindly check.

    This is somehow an issue with your host blocking emails coming from Jotform. Please check your host and ask to whitelist Jotmails IP Addresses: Whitelisting JotMails IP Addresses.

    Thanks