What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't log in to my account

    Asked by Lauren on September 18, 2013 at 10:57 AM

    Hi there,

    I have forgotten my password and have entered my email address twice but haven't been sent a reset email. I was also having problems with the spreadsheet that my online form is feeding into - not all of the forms that have been submitted are appearing on my spreadsheet.

    Thanks for helping.

    Lauren

    Page URL:
    http://form.jotformeu.com/form/31974174607359

    my account online form email thanks
  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2013 at 11:54 AM

    Hi Laureen,

    I've made another reset password. Please kindly check your email address, inbox and spam folder. Also, please open a separate thread for your issue with Spreadsheet. This way, we can provide you the information on how you can resolve such.

    Thanks

  • Profile Image

    Answered by Lauren on September 18, 2013 at 12:10 PM
    Hi there,
    I have received this email, but I haven’t received a reset password email. There’s nothing in my spam.
    Thanks,
    Lauren
  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2013 at 12:58 PM

    Hi Lauren,

    I've send you an email containing your temporary password. Please kindly check.

    This is somehow an issue with your host blocking emails coming from Jotform. Please check your host and ask to whitelist Jotmails IP Addresses: Whitelisting JotMails IP Addresses.

    Thanks