What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recieving email notification

    Asked by TILLY77 on September 18, 2013 at 01:02 PM

    I saw in another post that someone was not recieving email notification. I checked my junk email and I do have my email posted on the "notification" area on the form.

     

    Thank you- I have filled out several practice forms from my email webpage. - http://www.houstonisd.org/Page/103440

     

    Mike VT

    Page URL:
    http://www.houstonisd.org/Page/103440

    email email notification POST junk
  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2013 at 02:43 PM

    Hi Mike,

    Your form email notification settings is correct. But since you are using Custom Email Address, I would suggest you checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues and please follow the given instructions.

    We have also implemented SMTP and we recommend Mandrill: How to use Mandrill to Send Emails From Your Own Email Address.  Using SMTP Account from Mandrill would also help you resolve the issue and would allow you track outgoing emails and bounce emails.

    Thanks