Account Type: Premium - need to cancel

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    Asked on May 23, 2011 at 11:05 PM

    Account Type: Premium - need to cancel, it is no longer needed, however when i click on the cancel button it redirects me to Paypal and gives me an error: "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."


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    Answered on May 24, 2011 at 12:48 AM

    Hi lamarcheb,

    I have checked your account status in our member database and I can see that your request for downgrade has been submitted successfully. Your account will be converted to a Free account by 2011-05-31.

    Please let us know if we can be of further assistance. Thank you for using JotForm!