What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Type: Premium - need to cancel

    Asked by lamarcheb on May 23, 2011 at 11:05 PM

    Account Type: Premium - need to cancel, it is no longer needed, however when i click on the cancel button it redirects me to Paypal and gives me an error: "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."


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    Answered by allanftd on May 24, 2011 at 12:48 AM

    Hi lamarcheb,

    I have checked your account status in our member database and I can see that your request for downgrade has been submitted successfully. Your account will be converted to a Free account by 2011-05-31.

    Please let us know if we can be of further assistance. Thank you for using JotForm!