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    I am not receiving the notification emails.

    Asked by mr108 on September 19, 2013 at 10:55 AM


    I have set up another form just for testing:


    and I'm receiving the notifications but not the submissions. Submissions are only visible in the inbox in my jotform account.

    Again I checked the spam folder and nothing is there.

    Any idea what's wrong?


    This is a re-post of a comment on Setting up Email Notifications

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    Answered by mr108 on September 19, 2013 at 11:53 AM
    This is not really answer on my questions.
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    JotForm Support

    Answered by ashwin_d on September 19, 2013 at 12:01 PM

    Hello mr108,

    I am not sure if I have understood your question completely. Are you not receiving your submission emails?

    Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/amazonSES.log:[19/Sep/2013:11:48:09 -0400] 32612326174852 AmazonSES Sent email to marekr7@gmail.com -  MessageID:0000014136e83222-69518abb-037d-4813-9ee7-8f85e8c2b388-000000 - RequestId:e1a08b9a-2142-11e3-ad8a-3ff504aafc27

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    Thank you!
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    Answered by mr108 on September 19, 2013 at 08:44 PM

    Thanks Ashwin!

    Yes, I received the email notification.

    My question was mybe not clear, or confusing because there are 2 terms that are used here:

    1. submission emails and

    2. notification emails.

    Submissions from the Donations form that I have generate emails with the subject line starting with 'New Submission...' while the Test form generates the emails with the subject line starting with 'Notification...'. So I thought that both types of emails are supposed to arrive in my email box. But that's maybe not the case?