Conditional - Auto-Response

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    Asked on September 19, 2013 at 05:58 PM


    I have a project need to

    1 - collect some simple information via a form, including a prize code

    2 - Upon submission, send a notification to the user based upon the prize code they entered.

    If they entered prize code 1, send notification 1.

    If they entered prize code 2, send notification 2.


    I'll also be integrating with MailChimp or another emaill service to collect their contact info.

    I have no idea what the actual prize codes are.  They could be multi-digit.  I don't yet know how many codes there are either.  I need to be able to test them and conditionally send respective custom notifications.

    Does this make sense and is it possible with jotform?

    Please advise today.  I need to advise my client whether or not I can do this for them.

    Many thanks,


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    Answered on September 19, 2013 at 06:31 PM

    Hello sbohler,

    Yes, you can create a conditional auto-response.

    What you will need to do first is create the 2 or more auto-responses you need:


    Then on the conditional wizard we use the Send an e-mail after Submission condition.

    Then we can setup the the condition as shown below:


    If you need further assitance, do let us know. Thank you

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    Answered on September 19, 2013 at 06:51 PM

    Excellent.  Thank you!


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    Answered on September 28, 2013 at 03:43 PM

    Hello !

    I've created 2 different notifications depending on the birthdate. But it doesn't work : the emails are not sent !

    I give you the configuration : 

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    Answered on September 28, 2013 at 03:57 PM


    Can you please start a new thread for your question? That way we will be able to track your issue separately and provide the support that you need.